Registration with the NDSS is free to all eligible individuals and only needs to be done once.

Who is Eligible to Register

You are able to register if you:

  • live in Australia or are visiting from a country with which Australia has a Reciprocal Health Care Agreement on an applicable visa (as outlined below)
  • have been confirmed as having any type of diabetes by a doctor, endocrinologist, credentialled diabetes educator or registered nurse practitioner, or have some other serious medical condition requiring regular monitoring of blood glucose levels, and
  • hold (or are eligible to hold) a Medicare card or Department of Veterans’ Affairs card.

People with type 1 diabetes, type 2 diabetes, gestational diabetes or defined categories of ‘other diabetes’ may apply to be registered through the NDSS. ‘Other diabetes’ includes diabetes relating to:

  • genetic defects of beta cell function (eg MODY 1,2,3,4,5,6);
  • genetic defects in insulin action;
  • diseases of the exocrine pancreas (eg neoplasia, cancer of the pancreas, cystic fibrosis, pancreatitis);
  • endocrinopathies (eg Cushing’s);
  • drug or chemical induced (eg Vacor, Nicotinic Acid, Glucocorticoids, Thiazides);
  • infections (eg congenital rubella, Coxsackie, CMV);
  • uncommon forms of immune-mediated diabetes; or
  • other genetic syndromes sometimes associated with diabetes

You are not eligible to register if you have pre-diabetes or impaired glucose tolerance.

If you are visiting Australia from a country with a Reciprocal Health Care Agreement with the Australia Government, you may be able to register with the NDSS. These countries include Belgium, Finland, Italy, Malta, New Zealand, Norway, the Republic of Ireland, Slovenia, Sweden, the Netherlands and the United Kingdom.

However, visitors on a student visa from Finland, Malta, Norway and the Republic of Ireland are not eligible.

For more information, visit the Human Services website.

How to Register

To register, you need to:

  • complete a registration form
  • if you are under 15 years old or are an adult receiving continuing care, have your primary guardian or carer complete the ‘Guardian or carer’ section of the registration form
  • have the registration form certified by a registered Australian medical practitioner such as your doctor, endocrinologist obstetrician, by a credentialled diabetes educator or registered Nurse Practitioner
  • keep a copy of the registration form for your records
  • send the completed form to the NDSS Agent in your state or territory (details can be found on form) or email to

You can download the registration form by clicking on the Registration Form section of this website, or ask your doctor, hospital or pharmacy for a copy of the form.

Once Your Registration Is Completed

Providing you are eligible to register on the NDSS and your registration form is correctly certified by your doctor, diabetes educator or nurse practitioner, you are eligible to access NDSS products and services. Please note it can take up to 10 working days to receive your NDSS registration card in the post once processed by your state or territory diabetes organisation.

If you need to purchase NDSS products while you are waiting to receive your registration card, you can present your certified registration form and your Medicare Card to any NDSS Access Point (usually your local pharmacy) to access products available through the NDSS at subsidised prices.

You can search the NDSS Online Services Directory for a list of NDSS Access Points in your local area.

If you have any difficulties making a purchase at the NDSS Access Point ask them to call the NDSS Helpline on 1300 136 588 for further assistance.

After You Register

After registering with the NDSS, you will receive an information book and registration card.

The information book contains general information about the NDSS, including services and products available to you, as well as information about diabetes. The registration card is used when purchasing products through the NDSS, and should be carried with you at all times.

If you have lost or damaged your registration card, please phone the NDSS Helpline on 1300 136 588 to order a replacement or complete the form by clicking here.

For further information on updating your personal details, please go to the Manage Your Registration section of this website.

Back to TOP