Health Professional Resources

This section contains copies of, or links to, National Diabetes Services Scheme (NDSS) and external resources.

To view the resources available for the general public that may be of assistance in your interactions with your patients, please visit the Publications and Resources section of our website. Here you will find information for culturally and linguistically diverse communities, Aboriginal and Torres Strait Islander peoples, young people with diabetes, older people with diabetes, carers of people with diabetes and people with type 1, type 2 and gestational diabetes.

If you are interested in NDSS data and statistics, you will find these in the Facts and Figures section.

Continuous Glucose Monitoring

Eligibility criteria

You will find information about the expansion of the Continuous Glucose Monitoring (CGM) Initiative here.

To access CGM products through the NDSS, the person will need to be assessed by an authorised health professional to determine whether they meet specific eligibility criteria and to ensure that the use of CGM will help as part of their diabetes management. You can access details and information, including eligibility criteria, relevant to the eligible groups directly from these links:

For more information, refer to the CGM FAQs for health professionals.

To download the Clarke Survey click here.

Please view the NDSS Device Summary and Compatibility Chart for information about the devices subsidised through the NDSS, their compatibility with insulin pumps and smart devices, and links to guidelines about appropriate use.

Submitting a standard application

To submit an application, a completed Eligibility Assessment Form prepared and certified by an authorised health professional, should be:

  • emailed to the NDSS at (preferred option), or
  • posted to GPO Box 9824 in your capital city, or
  • faxed to 1300 536 953.

To download an Eligibility Assessment Form, please click here.

Special considerations

In certain circumstances, an authorised health professional may believe that the person has an equivalent level of high risk/high clinical need but does not satisfy the eligibility criteria to participate in the CGM Initiative.

In the aged 21 or over category, ‘equivalent’ needs may include a history of multiple episodes of severe hypoglycaemia with evidence of significant cognitive impairment requiring external third-party assistance for recovery as well as impaired awareness of hypoglycaemia, though no episodes within the last 12 months as since that time, they may have already been using CGM products as part of their diabetes management to prevent reoccurrence of severe hypoglycaemia episodes.

In these exceptional circumstances, special consideration may be given on a case-by-case basis, noting these will be:

  • considered by an appropriately constituted expert panel established by Diabetes Australia that will provide a recommendation to the Department of Health; and
  • the Department of Health will be the deciding body for all of these cases.

Supporting documentation certified by an authorised health professional is mandatory for the review of any special consideration application.

Submitting an application for special consideration

It is important that all medical and health information that you believe should be considered as part of the review process is submitted as only information that is submitted can inform the process. This may include details of:

  • the certifying health professional’s assessment that the applicant has experienced severe hypoglycaemia with cognitive impairment that occurred more than 12 months ago
  • confirmation that the certifying health professional is reasonably satisfied of the above episode needing third party assistance for recovery in the form of ambulance attendance, hospitalisation or health professional intervention
  • comorbidities
  • diabetes complications
  • medications
  • medical history
  • copy of Clarke Survey, and
  • any contributing factors.

To submit an application for special consideration, a completed Eligibility Assessment Form and supporting documentation outlining the assessment of equivalent level of high risk / high clinical need, prepared and certified by an authorised health professional, should be:

  • emailed to the NDSS at (preferred option), or
  • posted to GPO Box 9824 in your capital city, or
  • faxed to 1300 536 953.

To learn more about submitting a special consideration application, you may refer to the Special Considerations FAQs.

Alternatively, you can call the NDSS Helpline on 1300 136 588.

What's next

The NDSS may contact the person’s certifying health professional for additional information. However, only information that is provided can be considered in the process and it is the responsibility of the certifying health professional to provide all relevant information to support a request for special consideration for access to continuous glucose monitoring products through the NDSS. Where relevant, the person applying for access will also be notified that their health professional has been contacted for additional information. This is a new initiative and, in this context, each application for special consideration requires careful review to determine if the eligibility and the criteria have been met. Reviewing requests for special consideration will take time. The Department of Health will be monitoring the progress of the initiative to facilitate consideration for those with the greatest clinical need.

Continuous glucose monitoring resource

The following resource was developed for use by health professionals, to support their interactions with people with type 1 diabetes under the age of 21 either considering or using CGM:

Information for health professionals about fully subsidised CGM for people with type 1 diabetes under the age of 21 PDF

Resources for Health Professionals Working with Older People

As part of the NDSS Older People with Diabetes National Development Program, a series of resources have been developed to support people working within residential aged care facilities (RACFs). Around one quarter of all people living in RACFs have diabetes.

Diabetes Management in Aged Care: A Practical Handbook PDF

Diabetes Management in Aged Care (DMAC) has been designed to provide an accessible and practical guide to diabetes management for staff working in RACFs. This guide has been written for all care staff, from carers to registered nurses. Its aim is to help care staff understand the basics of diabetes management without overwhelming them with complex information about advanced clinical care.

Diabetes Management in Aged Care: Fast Facts for Care Workers PDF

This resource contains information about diabetes in older people and how to manage diabetes in a residential care setting. The Fast Facts have been written for care staff. The information in this resource has been drawn from the ‘Fast facts’ sections at the start of each chapter in Diabetes Management in Aged Care: A Practical Handbook. For more information on any of the topics in Fast Facts, see the handbook.

Audit Checklist: Management of Residents Who Have Diabetes

An audit checklist for the management of residents with diabetes has been developed with the aim of assisting RACFs to reach accreditation standards in regard to their residents living with diabetes. The audit checklist has been developed with input from RACFs, the Older People with Diabetes National Development Program Expert Reference Group, and the Australian Diabetes Educators Association. The audit checklist can be done either electronically or printed and completed. All evidence should be documented in the checklist and also on the resident’s file. If gaps are identified through the audit, the following resources may be useful in bringing these up to the required standard:

  • The McKellar guidelines for managing older people with diabetes in residential and other care settings
  • The McKellar way – how to use the McKellar guidelines for managing older people with diabetes in residential and other care settings.

Other resources for older people with diabetes

You can see the resources that have been developed for older people with diabetes, including information about healthy eating and the broader health care team in the Older People Resources section.

Disaster Resources

In the event of a natural disaster, there can be a serious impact on the ability to manage appropriate self-care for those living with diabetes and other chronic conditions. Even people who are normally resilient and well-versed at self-managing their condition can experience difficulties during an emergency, due to disruption in their normal support systems.

This NDSS resource aims to address the needs of people with a chronic condition before, during and after a natural disaster or emergency. To assist in this, we have developed a set of guidelines for emergency services, local councils and the not-for-profit sector who deal with natural disasters and emergencies. This guide aims to provide health professionals with information about a number of health-related issues that may occur to ensure that communities and individuals affected by disasters are prepared and supported in a timely and appropriate manner.

You can find the guide here.

Diabetes and Emotional Health Handbook

The handbook and accompanying toolkit are practical, evidence-based resources aiming to support health professionals to identify, address and communicate about emotional health problems during consultations with adults who have type 1 or type 2 diabetes.

Diabetes and Emotional Health Handbook PDF

Diabetes and Emotional Health Questionnaires PDF

Diabetes and Emotional Health Summary Cards PDF

Australia Diabetes Educators Association Position Statements

The Australia Diabetes Educators Association (ADEA) actively promotes evidenced-based best practice diabetes education to ensure optimal health and wellbeing for all people affected by, and at risk of, diabetes. The ADEA considers diabetes education a specialty field of health care practice.

To view the ADEA position statements, please visit their website at

Australian Diabetes Society Position Statements

The Australian Diabetes Society (ADS) is the peak medical and scientific body in Australia for diabetes. The main aim of the ADS is to enhance the welfare of individuals with diabetes mellitus by improving knowledge and understanding, producing management guidelines, training of health professionals and supporting diabetes research.

To view the ADS position statements, please visit their website at

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