Update your Personal Details
It is important that we have an up-to-date record of contact details for people registered on the NDSS.
If you change your address, phone number or medical situation, you should complete the Personal Details Update form below and send it to your NDSS Agent. You can also use this form to update your preference to receive information from your NDSS Agent or opportunities to participate in research. You can also update your details, including your concessional status, by calling the NDSS Helpline on 1300 136 588 or informing the staff at your NDSS Access Points (usually a community pharmacy) of any changes.
Replacement NDSS Card
If you need a replacement NDSS registration card, call the NDSS Helpline on 1300 136 588 to organise a new one. Alternatively, you can use the online request form Address Update or Request Card.
Change in Medication
To update any changes in your diabetes treatment, your doctor or credentialled diabetes educator should complete and submit a Medication Change Form. This may be if you are prescribed insulin or a non-insulin injectable medication.
Blood Glucose Test Strip Six Month Approval
This form allows access to subsidised blood glucose testing strips for people with type 2 diabetes who are not using insulin, after the initial six-month period provided by the NDSS.
All people with diabetes can access subsidised blood glucose testing strips through the NDSS. No restrictions apply during the initial six-month period.
After this initial six-month period, if you have type 2 diabetes and do not use insulin, you will be required to present a Blood Glucose Test Strip Six Month Approval Form, certified by your authorised health professional, to continue to access subsidised blood glucose testing strips through the NDSS for an additional six-month period. The form will need to be completed every six months for continued access. There is no limit to how many six-month access periods are available.
Insulin Pump Consumables
If you would like to purchase Insulin Pump Consumables (IPCs) from the NDSS, you will need to complete an Insulin Pump Consumables Assessment Form to show you meet all relevant criteria including clinical need, education and demonstrated competence. This needs to be signed and certified by an authorised health professional such as an endocrinologist, specialist physician or credentialled diabetes educator.
Continuous Glucose Monitoring Eligibility Assessment
The Australian Government is now providing access to fully subsidised continuous glucose monitoring (CGM) products through the NDSS. To be eligible, the person with diabetes will need to be assessed by an authorised health professional to determine if they meet certain specific criteria. Find out more about the specific criteria for each of the eligible groups.
The authorised health professionals for CGM assessment are endocrinologists, diabetologists, credentialled diabetes educators, or other health professionals specialising in diabetes (physicians, paediatricians or nurse practitioners).
Continuous Glucose Monitoring Eligibility Assessment Forms:
Continuous Glucose Monitoring Update or Termination
If you or your authorised health professional decides to change CGM devices, or end access to CGM through the NDSS, the below form will need to be completed.
If changing device, the form must be certified by an authorised health professional.
If terminating access, the form can be completed by you or your authorised health professional.
NDSS Purchases for the Last Financial Year
You can get a report from your NDSS Agent, which details all of your purchases for the last financial year. This may be used for tax purposes. Please call the NDSS Helpline on 1300 136 588 to request a copy of this report.